Privacy Policy

GOTCHER ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us.

By using our website and services, you consent to the practices described in this policy. If you do not agree, please do not use our website or services.

We may collect the following types of information:

• Contact information: Name, email address, phone number, company name, and physical address when you fill out forms, request quotes, or communicate with us.
• Account information: Login credentials and profile information if you create an account on our platform.
• Project information: Business details, brand assets, content, and other materials you provide for our services.
• Usage data: IP address, browser type, device information, pages visited, time spent on pages, and referral sources via cookies and analytics tools.
• Marketing data: Preferences, engagement metrics, and responses to our campaigns if you opt into marketing communications.

We use your personal information for the following purposes:

• To provide, manage, and improve our digital marketing, branding, web development, and advertising services.
• To communicate with you about your projects, quotes, invoices, and support requests.
• To send marketing communications, newsletters, and promotional offers (only with your consent).
• To analyse website traffic, user behaviour, and campaign performance to improve our services.
• To comply with legal obligations, prevent fraud, and enforce our terms.
• To manage advertising campaigns on third-party platforms (Google, Meta, TikTok, etc.) on your behalf.

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. You can manage your cookie preferences through your browser settings or our cookie consent banner.

Types of cookies we use include essential cookies (required for site functionality), analytics cookies (to understand usage), and marketing cookies (to personalise ads and content).

We do not sell your personal information. We may share it with:

• Service providers: Third-party vendors who assist with hosting, analytics, payment processing, email delivery, and advertising platforms.
• Advertising platforms: Google, Meta, TikTok, and other platforms when managing your ad campaigns (only with your authorisation).
• Legal authorities: When required by law, court order, or to protect our rights, property, or safety.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

All third-party providers are contractually bound to use your data only for the purposes we specify and to protect it appropriately.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymise your data.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data (subject to legal obligations).
• Restriction: Request that we limit how we use your data.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us at the email address below. We will respond within the timeframes required by applicable law.

Our services are provided from South Africa. If you are accessing our website from outside South Africa, your data may be transferred to, stored, and processed in South Africa or other countries where our service providers operate. By using our services, you consent to these transfers. We ensure appropriate safeguards are in place for such transfers.

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date. Significant changes will be notified via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at gotcherservices@gmail.com.